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Policies

Accessibility
Allergen Information
Bookings and Cancellations Policy
Carers Policy
Complaints and Disputes Policy
Complaints and Disputes Policy
Cookie Policy
Equality, Diversity and Inclusion Policy Statement
Health Commitment Statement
Member Personal Training Services Terms and Conditions
Our Gym Guidelines for Young Members
Photography and Filming Policy
Privacy Policy
Safeguarding Policy Statement
Swimming Admissions Policy

Etiquette & Protocol

Assisted Lifeguard Technology FAQs
Behaviour Policy
Gym Etiquette
Sauna and Steam Room Etiquette
Suitable Swimwear, Equipment and Pool Hygiene
Swimming Pool Etiquette
Workout Studio Etiquette

Terms & Conditions

£10 off a Birthday Party Booking - Party Invitation Offer
£50 Love2Shop Voucher Customer Feedback Survey Terms and Conditions
50% off 4 PT sessions: Terms & Conditions
50% Off Adult Swimming Lessons T&Cs
7 Day Trial
CaféM Loyalty Card Terms & Conditions
Free Six-Month Membership Competition
Free Six-Month Membership Prize Draw
“Help Us Name Our Swim School Elf” Competition
Refer a Friend
Terms and Conditions of Memberships
Your Fitness On Us Til Feb 2026

Corporate Responsibility

Environment & Climate Change Policy